Shipping and Delivery

PLEASE CHECK YOUR CUSTOM INFORMATION CAREFULLY (WE HAVE RECEIVED MANY ORDERS WITHOUT IT)

BE KNOWN THAT we only accept shipments to a valid street address. We do not deliver to P.O. Boxes

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

We process orders between Monday and Friday. Orders will usually be processed within 4-7 business days of ordering and shipped within one day of processing.

90% of orders leave the warehouse within 2-5 business days of payment.

We will notify you by email when your items have been shipped.

Shipping time: Within the United Kingdom, United States, Canada, Australia, orders can be expected to arrive in 7-10 business days.

Orders placed to all other countries can be expected to arrive within 14 working days.

Exception: For orders shipped to Alaska, Hawaii, Puerto Rico and some similiar countries, please allow 2-4 weeks for delivery.

*Please note that these are estimated delivery times only, not a guarantee.*

Estimated delivery time is the amount of time it takes for you to receive your order.

Your Delivery Progress Tracker may include an Estimated Delivery Time. When available, it will also appear in your Orders and notifications. It provides information on when you can expect delivery. External factors, such as traffic, can affect delivery times. They are not guaranteed and are subject to change. Delivery may arrive before or after the estimated time.

Shipping rates and times depend on the shipping country, shipping speed and the weight/size of the items.

To determine the applicable shipping rate and time for items in your Cart:

• Select Proceed to checkout.
• Select or add your shipping address.
• Select a shipping method and select Continue.
• Select a payment method and select Continue.

The total shipping & handling cost as well as the estimated date of delivery, is listed under Order Summary.

You can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.

To track your package:

• Go to Your Orders.
• Go to the order you want to track.
• Select Track Package next to your order.
• Select See all updates to view delivery updates.

Depending on the shipping method you chose, it’s possible that the tracking information might not be visible immediately.

If the estimated delivery date for your package has passed and your tracking information hasn’t changed, allow an additional day or two for the package to be delivered. Read more about our recommended actions on Late Deliveries bellow.

Most packages arrive on time. Orders sometimes show up after the estimated delivery date.

Possible reasons for late delivery include the following:

• Incorrect address
• Missing apartment, building, floor, or unit number
• Severe weather conditions
• International customs procedures

The recommended actions are:

1. Track your package and confirm estimated delivery date in Your Orders.

2. Confirm your shipping address in Your Orders. To avoid delivery problems, keep your address information up to date and add delivery instructions to Your Addresses.

3. Check payment processing in Your Orders.

4. Wait 48 hours to allow for unexpected delays.

When the carrier returns a package as undeliverable, we automatically begin issuing a full refund (including shipping charges, except for some handling charges). You receive an email confirming the return and refund details within 48 hours of the undeliverable scan. For information about the time it takes to process your refund, go to Returns and Refunds Policy

A package might be returned as undeliverable for several reasons:

• The address is incorrect or outdated. Usually, the package is stored for a period that can vary depending on the courier who holds it and then returns it to us. Double-check the address carefully when placing your order. For more information about adding, editing, and deleting addresses from your Address, see Add or Manage Addresses.
• Our system doesn’t recognize the way an address was entered, or the package was assigned to a carrier that can’t deliver to that address.
• You used a restricted address. If you send the order to a prison, correctional facility, or other similar institution, the products and/or the carrier responsible for delivery may be subject to specific restrictions.
• The carrier attempted delivery but failed. Most of our carriers make more than one attempt to deliver a package. If they find that they can’t successfully deliver your package, they’ll return it to us.
• The recipient refused the delivery. A gift recipient who isn’t expecting a gift may refuse a package if they believe it’s being delivered to them by mistake. In this case, we’ll refund the gift purchaser and let them know by email. If you want to place a new order for the gift, you may want to let the recipient know that a surprise is on the way.
• The address was illegible. In rare cases, address labels may become impossible to read in transit. If that happens, a carrier will return the package to us.
• The package was damaged in transit. If a package is damaged while it’s on its way to you, the carrier may return it without attempting delivery.

We can’t re-ship orders that carriers return to us as undeliverable. If you still want to purchase items that were undeliverable, place a new order on our website.

If you suspect your order can’t be delivered as addressed, and you haven’t received confirmation of its return or refund four weeks after from the estimated delivery date, contact us.

Most packages arrive on time. On very rare occasions, the tracking may show as “delivered” but it looks like your package has not arrived.

Note: Some carriers may deliver until 10 pm.

If your tracking information shows that your package was delivered, but you can’t find it:

• Verify the shipping address in Your Orders.
• Look for a notice of attempted delivery.
• Look around the delivery location for your package.
• See if someone else accepted the delivery, unless you have health or safety concerns about doing so
• Check your mailbox or wherever else you receive mail. Some packages travel through multiple carriers.
• Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.
• If you haven’t received your package, contact us. within 30 days of expected delivery. We’ll do everything we can to help.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

In case the goods are delivered to the correct address but the customer does not receive the goods because the wrong address is entered, the costs incurred will be borne by the customer. So double-check the address carefully when placing your order.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel.